Data protection

Privacy Statement

The Fressnapf / MaxiZoo company indicated in the imprint is  the data controller in charge of processing personal data of the users of the whistleblower portal. In the context of providing the portal, we use the whistleblower system of the service provider Vispato GmbH, Hansaallee 299, 40549 Düsseldorf, Germany, with whom we have concluded a Data Processing Agreement. Information on data protection at Vispato is available at and at
Our contact details as the responsible party can be found in the imprint of the portal. We collect, store, and use your personal data only in accordance with the content of this privacy statement and the applicable data protection regulations, in particular the European General Data Protection Regulation (GDPR) and national data protection regulations.
In the event of suspected violations of the law, other breaches of regulations or criminal acts, you can anonymously provide information on the suspected cases via the whistleblower portal. The information will then be forwarded to the contact persons expressly named for further processing.
The report can be made completely anonymously, so that no conclusions can be drawn about the person. Furthermore, the report is stylometrically adapted, i.e. all punctuation marks are removed and all words are written in lower case, so that identification is additionally excluded. All information is encrypted end-to-end. No personal data, such as IP address or location data, is stored on the servers hosted by DATEV.
If you wish to be available for queries, you will receive a link to the conversation; together with the key you have specified, you can then access the conversation and answer any queries.
If you nevertheless provide personal data, such as your name, on a voluntary basis, the processing of the personal data is based on your consent pursuant to Art. 6(1)(a) of the GDPR. In this case, the processing is carried out solely for the purpose of receiving and clarifying the suspicious case and the information is deleted after the purpose no longer applies.
When using the portal, additional server-related data may be collected. In this regard, we refer to our general privacy statement at with the proviso that the function of the portal is limited solely to the reporting of suspicious cases and no tracking services are used on the portal or cookies are set in any other way.
You have extensive rights concerning the processing of your personal data. First of all, you have an extensive right of access and may require the rectification and/or erasure or the blocking of your personal data. You may also demand a restriction of the processing and you have the right to object to the processing of your personal data. With regard to the personal data you transmitted to us, you also have a right to data portability. 
You may freely withdraw any consent once given by you at any time with future effect. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. If the processing of your personal data is not based on consent, but on another legal basis, you may object to such a data processing. Your objection will lead to an investigation and, if applicable, to a termination of the data processing. You will be informed on the result of the investigation and - if the data processing is to continue - will receive more detailed information on why the data processing is allowed. 
Insofar as we are obliged to do so by data protection regulations, we have appointed a data protection officer to support us in data protection matters. Within the Fressnapf / MaxiZoo group, a joint data protection officer has been appointed who is available to answer your questions regarding our handling of personal data at If you consider that we do not process your personal data in accordance with the applicable data protection regulations, you have the right to lodge a complaint with a supervisory authority. You may also complain with our data protection officer; the data protection officer will then verify the issue and inform you on the result of the investigation.